T-Memo

Feb 4
“さて、”TelRef”のスタッフはどんな質問にも、５分以内に回答する。
　図書館の内規で、５分以内に答えなくてはならない、というルールがあるからだ。

　でも何故？

　”TelRef”のチーフはこう説明する。

「じゃないと、うちのスタッフはみんな、答えを見つけるまで絶対に探すのを止めないから」” NYPLの電話リファレンスがどんな質問にも５分以内に答えてくれる理由 読書猿Classic: between / beyond readers (via ginzuna) (via wideangle) (via petapeta)
Posted at 11:10 AM 30 notes
Source: ginzuna

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